Home ticket changes

[Clyde1998]

https://www.readingfc.co.uk/news/2025/o ... -offering/

Reading Football Club would like to inform supporters of a number of upcoming changes to the Ticket Office operations, designed to improve efficiency behind the scenes and further support the transition to digital ticketing.

Forwarding or upgrading your Season Ticket
If you’re a Season Ticket holder and cannot attend a home match, you can transfer your ticket to another supporter for the match. You can also upgrade your concession ticket to a higher category if required, with the full process available online. Season Ticket Holders can do this from their online account, with full details of forwarding and upgrading available by clicking here.

Improved Support for Online Purchases
We understand that some supporters may need help transitioning to digital ticketing. Our team is reviewing all online guidance to ensure clear and simple instructions are available, and will also be on hand to assist when queries arise. If you do get stuck, please email sales@readingfc.co.uk for further assistance.

Moving Away from Paper Tickets
Following a review of sales from our recent home fixtures, we are continuing efforts to move towards digital ticketing, the option to purchase paper tickets online for home fixtures will now be removed.

Changes to phone line hours
From Monday 13th October the Ticket Office phone lines will be open between 10am to 3pm Monday to Friday on non-matchdays. The change will allow our members of the Ticketing Team to manage administrative duties and ensure a more streamlined service.

Phone lines to be enquiries only
To manage phone line traffic and further support digital ticketing, please note that phone lines will be available for enquiries only. Ticket purchases should be made online, with the exception of accessibility-related bookings, which will continue to be supported over the phone.

Supporters are reminded that tickets are available to purchase 24 hours a day, seven days a week at ticketing.readingfc.co.uk . Purchasing online is the quickest and most convenient way to buy, and offers supporters a live view of availability in the stadium.

Thank you for your continued support as we work to improve the matchday experience for all supporters. For more information or to purchase tickets, please visit https://ticketing.readingfc.co.uk

[Clyde1998]

All seems fairly reasonable.

[RG30]

It will be interesting to see whether they make season ticket holders move over to ST's on phones permanently or if we can continue to use the plastic ST card which still works fine.

[themwasthedays]

Unfortunately, not quite as straight forward for some. I only travel up from the West Country for about 5 or 6 matches per season. I buy a 'print at home ticket' as I do not have a smart phone. I do have a 'member card', can this have tickets downloaded? Or should I just invest in some heavy duty bolt cutters or, a parachute?

[RG30]

You can still use "print at home" as an option having just put a ticket in a basket to double check.

[themwasthedays]

That's grand, thank you. I'll be buying a ticket for the Doncaster game, so hopefully will be ok. Thanks.

[Whore Jackie]

It will be interesting to see whether they make season ticket holders move over to ST's on phones permanently or if we can continue to use the plastic ST card which still works fine.

Yep, would love to know the split between physical and digital STs. Still seem to see quite a big proportion of plastic cards being used, though mobile is definitely increasing. One of our group's card has stopped working, wonder if they 'disconnect' it once they see the phone version has been used over a number of game.

Still rocking my 150 ST card.

[Hendo]

It will be interesting to see whether they make season ticket holders move over to ST's on phones permanently or if we can continue to use the plastic ST card which still works fine.

Yep, would love to know the split between physical and digital STs. Still seem to see quite a big proportion of plastic cards being used, though mobile is definitely increasing. One of our group's card has stopped working, wonder if they 'disconnect' it once they see the phone version has been used over a number of game.

Still rocking my 150 ST card.

Same!

[RoyalBlue]

You can still use "print at home" as an option having just put a ticket in a basket to double check.

Fingers crossed that remains the same but didn't they say they changes were effective from 13th October, so Monday coming or does that date just apply to the changed TO hours?

[RG30]

You can still use "print at home" as an option having just put a ticket in a basket to double check.

Fingers crossed that remains the same but didn't they say they changes were effective from 13th October, so Monday coming or does that date just apply to the changed TO hours?

You couldn't select to post the ticket so assuming it's just the hours as you mentioned.

[themwasthedays]

I've just bought & printed off my ticket for the Doncaster game on 25th Oct, so I guess it doesn't apply to print at home tickets.

[Clyde1998]

I've just bought & printed off my ticket for the Doncaster game on 25th Oct, so I guess it doesn't apply to print at home tickets.

I think it relates to physical tickets the club sends out - reduces administration for the club; postage fees; etc.

[tmesis]

One thing I can't work out is why this great new system doesn't extend to loading FA Cup games to a season ticket card.

A friend of mine wanted to buy a ticket for the Carlisle cup tie, but was told his only options are to download an app (which he doesn't want to do) or print at home (which he can't do as he hasn't got a printer).

When he emailed the club, they accused him of lying about not having a printer as he printed a ticket for some game a while back. He did that by asking someone else to print the ticket for him.

I really don't get why they can't retain the paper tickets, but just charge a fee in line with what it would cost. It just feels like penny-pinching, and an attitude of not caring about the inconvenience of their decisions.

I went for the google wallet option, but I don't know if it will even work, as I can never get internet access at the stadium.

[MR. CYNICAL]

One thing I can't work out is why this great new system doesn't extend to loading FA Cup games to a season ticket card.

A friend of mine wanted to buy a ticket for the Carlisle cup tie, but was told his only options are to download an app (which he doesn't want to do) or print at home (which he can't do as he hasn't got a printer).

When he emailed the club, they accused him of lying about not having a printer as he printed a ticket for some game a while back. He did that by asking someone else to print the ticket for him.

I really don't get why they can't retain the paper tickets, but just charge a fee in line with what it would cost. It just feels like penny-pinching, and an attitude of not caring about the inconvenience of their decisions.

I went for the google wallet option, but I don't know if it will even work, as I can never get internet access at the stadium.

Don't think internet access is needed with wallet tickets.

[Clyde1998]

One thing I can't work out is why this great new system doesn't extend to loading FA Cup games to a season ticket card.

A friend of mine wanted to buy a ticket for the Carlisle cup tie, but was told his only options are to download an app (which he doesn't want to do) or print at home (which he can't do as he hasn't got a printer).

When he emailed the club, they accused him of lying about not having a printer as he printed a ticket for some game a while back. He did that by asking someone else to print the ticket for him.

I really don't get why they can't retain the paper tickets, but just charge a fee in line with what it would cost. It just feels like penny-pinching, and an attitude of not caring about the inconvenience of their decisions.

I went for the google wallet option, but I don't know if it will even work, as I can never get internet access at the stadium.

The club are trying to cut down on the number of backroom staff they need to employ; not dealing with home tickets may allow them to employ one less person.

The information the club has told him is wrong based on that. You shouldn't need to download an app to have the ticket on your phone - you should be able to simply add it to your Apple/Google Wallet (depending on what phone you have). Works on near field communication (NFC), so assuming you've loaded on to there before leaving for the game, you'll be able to access it without internet connectivity - just sends out a code the ticket scanner can interpret. I don't want to use it myself either, but have had to for a few of the cup matches this season.

Also, embarrassing anyone at the club should accuse him of lying. There are legitimate reasons people may have previously been able to use print at home tickets, but can't now: such as the printer failing in that time and not printing enough to justify a new one.

[RoyalBlue]

One thing I can't work out is why this great new system doesn't extend to loading FA Cup games to a season ticket card.

.

I too was surprised that I wasn't able to do that. Does that mean they're looking to phase out the cards too?