Reading FC 2012-13 Season Survey

[melonhead]

I managed to get in a dig about the propoganda on FB and Twitter and that I didn't enjoy reading what a player had for breakfast or other trivialities. :

LOL!


its not really compulsory to read the twitter/facebook you daft old bint

[melonhead]

Food/Drink

Verdict:
Queue way too long to get ripped off for the worst pint in Berkshire. Won't touch the food at that price either, simply use KFC/McD's before/after game.

Suggestions:
Offer a premium local ale, please, or at least a drinkable lager (Becks Vier over Fosters if you can't manage a premium abv%). Employ staff who have the ability to communicate, count, and maybe even have the initiative to start pouring Guinness as soon as the previous one has finished rather than stand waiting for the next order.

Megastore

Verdict:
On the whole decent, but the Puma gear is pretty lame

Suggestions:
Ditch Puma and bring in Addidas

Transport

Verdict:
On the whole decent

Suggestions:
Bring bus prices closer in line with standard fares - currently its cheaper to jump in a cab from town with people you just met in the pub / bus queue

Entertainment

Verdict:
Plastic crap takes away from the game, but I agree it has a place before K/O and at H/T (when the rest of us can choose to go to the bar instead). What is not welcome is when artificial 'entertainment' takes away from the game and the atmosphere - like the band and goal music. On the subject of music, why play the same awful records time and again (big bad wolf?)

Suggestions:
Silence the band, kill the goal music, mix up the music before/after the game

Kids

Verdict:
Very child friendly at Reading, aside from a few profanities (would't be the same without them) can't fault it

Suggestions:
Simply make it reasonable enough to afford to bring the family because right now it is prohibitively expensive

Stewarding / Anti Social Behaviour

Verdict:
Reading is pretty tame in all honesty, and on the whole stewarding is decent. However stewards can tend to overexert their authority at times - for example apprehending people who are late finishing their fag at H/T because they had to spend 20 mins queueing for refreshment / toilets!

Suggestions:
Stewards should wind their necks in a bit perhaps

Facilities

Verdict:
Better than average - reasonably clean, enough loos, and we get let out to smoke at H/T.

Suggestions:
Not much to complain about really

Website + Social Media

Verdict:
Laughable in every way - Content is diluted at best, propaganda at worst, and silence prevails at times when answers are expected

Suggestions:
New website - really simple - informative and accurate content which addresses issues, encourages debate, and openly engages in follow up discussion

Valued by the Club?

Verdict:
In essence I do not feel valued by the club because it makes it incredibly obvious that every single action it takes is designed to extract every last penny of our money, whilst at the same time they try and interfere in every aspect of the matchday experience making it feel artificial and 'plastic'. When it gets to the point where a couple of hours at the football costs more than our weekly rent, and the service we get is so poor in return, it makes it very difficult to feel valued.

Suggestions:
Ensure fans of the team have the opportunity to watch a football match without feeling embarrassed about what goes on off the pitch (the team are embarrassing enough currently!), where we can get a drinkable pint with time to have a cig and get back to our seat before the second half, and at a price which means we can affords to attend every week without sacrificing essentials.

Too much to ask I know, but you can't complain unless you have your say

so your gripes are pretty much:
when you share a taxi with lots of people it makes it cheap.
you dont like this years kit
100 pound season tickets for under 17s is too much
that the club facebook and twitter accounts only say a load of banal nonsense........(erm....) and that the web site seems to always put positive spin on anything about the club(i for one agree, and think the club should put a load of critical and negative stuff on the website, thats surely where it belongs) )
some personal gripe about a steward being funny when you get back late from a fag at half time


lolmeh

[melonhead]

I had a bit of a moan about the shirt printing offer - paid £80 for 2 shirts earlier this season, went to get them printed a couple of days ago under this 'free' offer but was told it was only valid if you'd purchased a shirt recently (for £20, or £10 if you use a voucher!) and that I'd have to fork out another £40 for printing. whereas someone who bought theirs the previous day for £20 would get it for free. Ridiculous.

yeah, offers only being valid for stuff purshased during the stated period and for the things it stated they were valid for is bang out of order.

[Royal Lady]

I managed to get in a dig about the propoganda on FB and Twitter and that I didn't enjoy reading what a player had for breakfast or other trivialities. :

LOL!


its not really compulsory to read the twitter/facebook you daft old bint

They ASKED for comments about their FB and Twitter you drug addled bozo. and I told them that I unsubscribed to both because they were filling up my news feed with irrelevant stuff most of the time. OK??????

[Wipped]

Email - customerservice@readingfc.co.uk and they send out the survey pretty quickly.

Very worthwhile I thought.

Highlighted the below to improve the match day experience.

STOP THE GOAL MUSIC
STOP THE BRASS BAND

[Jay o/]

Email - customerservice@readingfc.co.uk and they send out the survey pretty quickly.

Very worthwhile I thought.

Highlighted the below to improve the match day experience.

STOP THE GOAL MUSIC
STOP THE BRASS BAND

Did mine last night. Also asked about stopping the goal music. I doubt they'll listen.

[SPARTA]

Email - customerservice@readingfc.co.uk and they send out the survey pretty quickly.

Very worthwhile I thought.

Highlighted the below to improve the match day experience.

STOP THE GOAL MUSIC
STOP THE BRASS BAND

Hear Hear. Or not to hear hear, rather.

[melonhead]

I managed to get in a dig about the propoganda on FB and Twitter and that I didn't enjoy reading what a player had for breakfast or other trivialities. :

LOL!


its not really compulsory to read the twitter/facebook you daft old bint

They ASKED for comments about their FB and Twitter you drug addled bozo. and I told them that I unsubscribed to both because they were filling up my news feed with irrelevant stuff most of the time. OK??????

you spend alot of time moaning that its all really pointless, and that you dont want to read that.
im simply saying if you hadnt read it, you wouldnt need to complain.
and now you have unsubscribed you no longer need to read it at all. not sure what your problem is(other than a compulsive need to whinge, constantly)
the unsubscribe button was supplied on the page by the club, ie they already gave you the facility you are requesting.


imo twitter and facebook are there precisely for that exact kind of banal bollox. and given that, it seems odd to complain about it

[Alexander Litvinenko]

imo twitter and facebook are there precisely for that exact kind of banal bollox. and given that, it seems odd to complain about it

The problem is that Twitter and Facebook are media through which useful information can and should be communicated.

But when you have to wade through 99% of banal shite in order to get the 1% of worthwhile stuff then it makes them pointless as communication channels.

[melonhead]

imo twitter and facebook are there precisely for that exact kind of banal bollox. and given that, it seems odd to complain about it

The problem is that Twitter and Facebook are media through which useful information can and should be communicated.

But when you have to wade through 99% of banal shite in order to get the 1% of worthwhile stuff then it makes them pointless as communication channels.

id imagine they take the fact that the vast majority of people following them, keep following them despite the banal shite as justification for keeping posting it.
its obviously not so banal that no one cares. or theyd all stop following. and the club would change their policy as a result, and only post important stuff.

its a forum that allows the club to post stuff all day every day. of course some of it wont be very interesting. but then no one subscribes to follow in order to just get vital info about games/the club- cos there are plenty, more appropriate forums to get that info from.
& id imagine that amongst the banal, the important info is there anyway .



id also say that twitter plays an important part in attempting to redress the balance of player accessibility that weve lost in the prem era.
lost of people complain that its no longer possible to get to know players, or chat to them. twitter provides that, mainly by telling us what they had for breakfast.


essentially this gripe is like people moaning that they saw omething they didnt like on TV, when in fact they could simply have turned off/over

[Alexander Litvinenko]

Essentially this gripe is like people moaning that they saw omething they didnt like on TV, when in fact they could simply have turned off/over

Hardly! A much better analogy is of a company spamming you with junk mail - and you can't put them onto a spam blacklist because you'll then miss the few bits of information that you do want to see.

[melonhead]

Essentially this gripe is like people moaning that they saw omething they didnt like on TV, when in fact they could simply have turned off/over

Hardly! A much better analogy is of a company spamming you with junk mail - and you can't put them onto a spam blacklist because you'll then miss the few bits of information that you do want to see.

Horse shit

as i said- there are many more appropriate forums for getting that kind of info.


alternatively, just keep your eye open on twitter account for all the important stuff, and simply ignore the rest



how is looking for a split second at a banal twitter post affecting you negatively in any way.
do you not just scan it and go- Banal! not interested, Next!




plus ive just checked back on there - has loads of interesting stuff about our youth team players
some interview snippets from adkins about the arsnal game, pics from said game, stuff on our loan players
updates from the game itself, team news, previews of the game, interview with anton, megastore offers, international player game updates etc.
ive literally gone back as many pages as i could be arsed to- about a weeks worth. and ive not found anything banal at all that the club itself has tweeted. and theer doesnt seem to be that manyplayer account retweets.
not only that, but ive had a look at some big clubs websites, who probably know a thing or two about marketting and social media, and theirs looks pretty similar.

[soggy biscuit]

Now completed.

Pleaded with them to get rid of the drummer, goal music and 'tard on the microphone while informing them that I believe we are still capable of experiencing spontanious emotion. Asked them to try and treat people more like supporters and less like customers. Asked them to put the full football league HT scores up rather than just the PL & Champ.

[Big Foot]

Got an email about this but such is my carelessness for all things RFC these days, I'll decline to fill it in.

It's your chance to have your say and you choose to not bother, but you'll continue to come on a forum where your opinion doesn't matter and have a moan. OK.

Taking 5 seconds to voice my discontent on somewhere it's not going to be taken seriously by the club >>>> Taking 15 minutes to fill in a pointless surveymonkey that's not going to be taken seriously by the club

[blueroyals]

Haven't got mine yet but the only issues I'd point out are

- Goal music/band have got to go. An embarrassment to the club.
- Sort the website out it's fukking shite/make reading player work on mobiles

[ZacNaloen]

I said I thought they were aiming too low with their social media content, that the average age of internet users is 20-40 (the average facebook user was 40.5 years last year for example) and they might attract more people to this content if they stopped aiming everything at teenagers.

[melonhead]

I said I thought they were aiming too low with their social media content, that the average age of internet users is 20-40 (the average facebook user was 40.5 years last year for example) and they might attract more people to this content if they stopped aiming everything at teenagers.

ive just checked back on there - has loads of interesting stuff about our youth team players
some interview snippets from adkins about the arsnal game, pics from said game, stuff on our loan players
updates from the game itself, team news, previews of the game, interview with anton, megastore offers, international player game updates etc.
ive literally gone back as many pages as i could be arsed to- about a weeks worth. and ive not found anything banal at all that the club itself has tweeted. and theer doesnt seem to be that manyplayer account retweets.
not only that, but ive had a look at some big clubs websites, who probably know a thing or two about marketting and social media, and theirs looks pretty similar.

^^^^^ doesnt appear aimed at teenagers at all.
its aimed at fans of the club, families, kids, teenagers, anyone who is online and looking for stuff about the club.

[Fox Talbot]

Now completed.

Pleaded with them to get rid of the drummer, goal music and 'tard on the microphone while informing them that I believe we are still capable of experiencing spontanious emotion. Asked them to try and treat people more like supporters and less like customers. Asked them to put the full football league HT scores up rather than just the PL & Champ.

Good man, said much the same myself.

[TFF]

Ditch Queensley.

[Royal Lady]

LOL @ Bendy getting all arsey cos the club have asked for people's comments on the website and their twitter and FB accounts and some people have criticised them.

Surprised you've not been offered a job at the club as official spokesperson Bendy.